COMMON QUESTIONS

Why does my order take 2–4 weeks?
Every STAMPED31 piece is made to order specifically for you. Please allow approximately 2–4 weeks for your custom piece to be created, inspected, and prepared for shipment. Shipping time begins after processing is complete.

When will I receive tracking?
Tracking information will be emailed once your order has been completed and prepared for shipment. Please remember that the 2–4 week processing period comes before shipping. Tracking may take additional time to update after a shipping label is created.

Can I cancel my order?
Because our pieces are personalized and made to order, cancellations are only accepted before production begins. Once your custom piece has entered production, the order cannot be canceled.

Can I change my personalization after ordering?
Contact us as soon as possible at stamped31chat@gmail.com. If production has not started, we will do our best to make the change. Once production begins, changes to names, spelling, sizing, colors, lengths, or other customization cannot be guaranteed.

What if I entered the wrong name, spelling, size, or customization?
Please carefully review all personalization before submitting your order. STAMPED31 creates your piece according to the information provided at checkout. If you notice an error after ordering, contact us immediately. Once production begins, we may be unable to make changes.

Can I return or exchange a personalized piece?
Because personalized jewelry is made specifically for each customer, custom pieces are final sale unless the item arrives damaged or there was an error made by STAMPED31. Please review all personalization and sizing carefully before ordering.

What if STAMPED31 made my piece incorrectly?
If your item does not match the personalization submitted with your order, contact us at stamped31chat@gmail.com with your order number and clear photos of the piece. We’ll review the issue and work with you on an appropriate resolution.

What if my jewelry arrives damaged?
Contact us as soon as possible with your order number and clear photos of the jewelry and packaging. Please keep the item and original packaging while we review your request.

What if my package says delivered but I don’t have it?
First check around your delivery area, with household members, neighbors, mailrooms, front desks, or parcel lockers. You should also contact the carrier using your tracking number. If you still cannot locate the package, contact us and we can provide the available shipment information to assist with your inquiry.